CLIENT SATISFACTION SURVEY

Together towards excellence!

At Vegenat we work every day to offer the best product and service to our customers. Excellence and continuous improvement are part of the fundamental pillars on which we develop our activity.

We want to hear your opinion about us—could you answer these 8 questions? It will take no more than 5 minutes.

Help us improve so we can provide you with the best possible service.

Thank you very much.

1. How long have you been consuming our products?
2. Please identify yourself as:
3. Please list the following aspects in order of importance when choosing a company (with 1 being the most important and 5 the least important)
1 2 3 4 5
FOOD SAFETY
PRODUCT QUALITY
SERVICE
PRICE
SUSTAINABILITY POLICY
4. Please rate from 1 to 5 the importance of the following aspects of the product we offer (1 not important, and 5 extremely important)
1 2 3 4 5
Organoleptic quality (taste, smell, color)
Microbiological quality
Sustainability of packaging
Sales format
LOGISTICS SERVICE
ATTENTION RECEIVED
5. Comparing Vegenat with other manufacturers of dehydrated products, evaluate whether Vegenat is better, equal or worse in the following aspects:
Better EQUAL Worse
SUSTAINABILITY
FOOD SAFETY
ASSESSMENT
Comprehensive customer service
PRICE
Organoleptic quality (taste, smell, color)
Microbiological quality
6. Regarding the Sustainable Development Goals (SDGs), Vegenat is highly committed to these objectives and therefore dedicates ongoing efforts and resources to achieving them. Please select the five SDGs that you consider most relevant to you
No poverty
Zero hunger
Good health and well-being
Quality education
Gender equality
Clean water and sanitation
Affordable and clean energy
Decent work and economic growth
Industry, innovation and infrastructure
Reduced inequalities
Sustainable cities and communities
Responsible consumption and production
Climate action
Life on land
7. Apart from the current product range, what other dehydrated product might be of interest to you?
8. Please add any other comment
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