CLIENT SATISFACTION SURVEY

Together towards excellence!

At Vegenat we work every day to offer the best service to our customers. Excellence and continuous improvement are part of the fundamental pillars on which we develop our activity.

We want to hear what our customers think about us.

Help us to improve, we can achieve it together.

Thank you very much for making it possible.

1. How important do you consider the following aspects when choosing a specific enterprise/product? (1 not important, and 5 extremely important).
1 2 3 4 5
FOOD SAFETY
QUALITY
STABILITY
SERVICE
PRICE
SUSTAINABILITY
2. When comparing the products of Vegenat with the ones of its competition, please assess which company satisfies your needs the most, regarding the following aspects, Vegenat, Others (Our Competitors) or Equal (Vegenat=Competitors)
Vegenat OTHERS EQUAL Vegenat OTHERS EQUAL Vegenat OTHERS EQUAL Vegenat OTHERS EQUAL
FLAVOUR
SMELL
COLOUR
PUNGENCY
MICROBIOLOGY
PRICE
SERVICE
3. Please assess from 1 to 5 the adaptation of the products of Vegenat towards their production processes (being 1 not adaptable, 2 vaguely adaptable, 3 adaptable, 4 quite adaptable y 5 totally adaptable)
1 2 3 4 5
ASSESSMENT
4. Rate from 1 to 5 the satisfaction degree regarding our products, (being 1 not satisfied, 2 a little satisfied, 3 satisfied, 4 quite satisfied and 5 completely satisfied)
1 2 3 4 5
ASSESSMENT
5. Rate from 1 to 5 how satisfied you are with our services. (being 1 not and 5 completely satisfied)
1 2 3 4 5
VALUE FOR MONEY
QUALITY OF THE SERVICE
QUALITY OF THE PRODUCT
ATTENTION RECEIVED
TECHNICAL ATTENTION
LOGISTICS SERVICE
PACKAGING
SECURITY
INTEGRITY
ENV. AND SUSTAINABILITY
How important do you consider the Sustainable Development Goals (SDGs) with respect to our company? Please rate from 1 to 5 (1 being not at all important and 5 being very important)
1 2 3 4 5
No poverty
Zero hunger
Good health and well-being
Quality education
Gender equality
Clean water and sanitation
Affordable and clean energy
Decent work and economic growth
Industry, innovation and infrastructure
Reduced inequalities
Sustainable cities and communities
Responsible consumption and production
Climate action
Life below water
Life on land
Peace, justice and strong institutions
Partnerships for the goals
7. How long have you been consuming our products?
8. What do you expect and what values are you looking for at Vegenat?
9. What value or values of our products and services are the most important for your company?
10. What aspects do you think we need to improve?
11. Please add any other remark
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